PRIVACY POLICY

Last Updated: 05 October 2026

At FeelSkin, accessible from https://feelskin.in, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we may collect when you visit or use our website, place an order, contact us, create an account, subscribe to communications, or otherwise interact with FeelSkin, how we use that information, when we may share it, and the choices available to you.

By using our website, you acknowledge this Privacy Policy and agree to the practices described below, subject to applicable law.

1. Information We Collect

When you use our website or purchase our products, we may collect information that you voluntarily provide to us, including:

Personal and contact information

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping/delivery address
  • Other contact details you provide when contacting us

Order and transaction information

  • Products purchased
  • Order details
  • Order history
  • Billing information
  • Delivery information
  • Refund or cancellation information

For online payments, your payment may be processed through third-party payment service providers. We generally do not store your complete debit card, credit card, UPI PIN, CVV or net-banking credentials on our servers.

Account information

If you create an account on our website, we may collect your login credentials and information associated with your account.

Communication information

When you contact us through email, phone, WhatsApp, contact forms or other channels, we may retain the information you provide so that we can respond to your request and maintain customer-support records.

Technical information

When you browse our website, certain information may be automatically collected, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Approximate usage information
  • Referring website
  • Date and time of visits
  • Website interaction and performance information

2. How We Use Your Information

We may use your information for the following purposes:

  • To process and fulfil your orders.
  • To arrange shipping and delivery.
  • To provide order confirmations and updates.
  • To communicate with you about your order.
  • To respond to customer-support requests.
  • To process cancellations, returns and refunds.
  • To maintain customer and transaction records.
  • To improve our website, products and customer experience.
  • To detect, prevent and address fraud, misuse, security issues and technical problems.
  • To comply with applicable legal, tax, accounting and regulatory requirements.
  • To send promotional or marketing communications where permitted and in accordance with your preferences and applicable law.
  • To operate, maintain and secure our website and services.

3. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you promotional communications through email, SMS, WhatsApp or other communication channels.

These communications may include information about:

  • New products
  • Offers and discounts
  • Product updates
  • Promotional campaigns
  • Website or service updates

You may opt out of promotional communications by using the unsubscribe option where available or by contacting us using the details provided below.

Stopping promotional communications will not prevent us from sending important transactional or service-related communications, such as order confirmations, delivery updates, payment-related messages or support responses.

4. Cookies and Similar Technologies

FeelSkin may use cookies and similar technologies to help operate and improve our website.

Cookies may be used to:

  • Keep the website functioning properly.
  • Remember certain preferences.
  • Understand website traffic and usage.
  • Improve website performance.
  • Measure marketing and advertising performance.
  • Provide a more relevant user experience.

Some cookies may be placed by third-party service providers that support website analytics, advertising, payment, security or other website functions.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Third-Party Service Providers

We may use trusted third-party service providers to operate parts of our business and website.

These may include service providers involved in:

  • Payment processing
  • Order fulfilment
  • Shipping and logistics
  • Website hosting
  • Website analytics
  • Customer support
  • Marketing and communication
  • Fraud prevention and security
  • Technical maintenance

Such service providers may receive access to information only to the extent reasonably necessary to provide their services or perform their functions, subject to applicable contractual, legal and security requirements.

6. Payment Information

Payments made through our website may be processed through third-party payment gateways or financial service providers.

When you make a payment, you may be redirected to or interact with the payment service provider’s systems.

Your payment information may be processed by the relevant payment provider according to its own privacy policy, security practices and applicable laws.

FeelSkin does not ask you to share your UPI PIN, OTP, CVV or payment password through email, WhatsApp, phone calls or social media.

7. Sharing of Information

We may share personal information when reasonably necessary for the purposes described in this Privacy Policy, including with:

Service providers: Companies that help us with payment processing, shipping, technology, hosting, customer support, analytics and marketing.

Business and professional advisers: Where necessary for accounting, legal, compliance, auditing or other legitimate business purposes.

Government and legal authorities: Where required to comply with applicable law, legal process, court orders, regulatory requirements or lawful requests.

Business transactions: In connection with a merger, acquisition, restructuring, sale of assets, financing or similar business transaction, where legally permitted.

We do not intend to use or disclose your personal information for purposes that are incompatible with the purposes described in this Privacy Policy, except where permitted or required by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling and maintaining records of orders.
  • Providing customer support.
  • Handling returns, refunds and disputes.
  • Meeting legal, tax, accounting and regulatory obligations.
  • Preventing fraud and maintaining security.
  • Resolving complaints or disputes.
  • Maintaining legitimate business records.

When information is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal procedures.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

If we become aware of a security incident affecting personal data, we will take appropriate steps as required by applicable law.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about personal data processed by us.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of personal information where applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications.
  • Raise a complaint or grievance regarding the handling of your personal information.

Where you withdraw consent, this will not affect the lawfulness of processing carried out before the withdrawal, and certain information may continue to be processed where required or permitted by law.

The DPDP framework provides rights relating to access information, correction/erasure and grievance redressal, subject to applicable conditions and the law. MeitY

11. How to Exercise Your Rights

To request access, correction, deletion, withdrawal of consent, or raise a privacy-related concern, contact us using:

Email: info@feelskin.in
Phone: +91 9690018600

Please provide enough information for us to identify your request and, where appropriate, verify your identity before processing the request.

We may request additional information where necessary to verify that the request is being made by the relevant individual or an authorised person.

12. Children’s Privacy

FeelSkin’s website and products are not intended to knowingly collect personal information from children without appropriate consent or as otherwise permitted by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at info@feelskin.in so that we can review and take appropriate action.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

This Privacy Policy applies only to FeelSkin.in and does not govern the privacy practices of third-party websites.

We encourage you to review the privacy policies of those third parties before providing your information to them.

14. Social Media and Communications

We may operate or maintain social media pages, online communication channels or other digital profiles.

Interactions with third-party platforms are subject to the privacy policies and terms of those platforms.

Information you voluntarily post publicly on third-party platforms may be visible to others.

15. Accuracy of Information

You are responsible for ensuring that information provided to us is accurate, complete and up to date.

Please inform us if your personal or contact information changes, especially information required for delivery or customer support.

16. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or privacy practices.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically.

17. Contact Us

For any questions, requests or concerns regarding this Privacy Policy or the way we handle your personal information, please contact:

FeelSkin

Email: info@feelskin.in
Customer Care: +91 9690018600
Website: https://feelskin.in

18. Grievance / Privacy Complaints

For privacy-related complaints, requests or concerns, please contact us first at:

Email: info@feelskin.in
Phone: +91 9690018600

We will review and address privacy-related concerns in accordance with applicable law and our internal grievance-handling process.