SHIPPING POLICY
Last Updated: 05 October 2026
Thank you for shopping with FeelSkin.
We are committed to processing your orders efficiently and delivering them safely to your address. This Shipping Policy explains how we process, dispatch, track and deliver orders placed through https://feelskin.in.
By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.
1. Order Processing
All orders are generally processed within 1–3 business days after successful order confirmation and payment confirmation, where applicable.
Orders placed on weekends or public holidays will normally be processed on the next working day.
Processing time may occasionally be extended due to:
- High order volumes
- Product availability
- Operational issues
- Courier or logistics constraints
- Unforeseen circumstances
Once your order has been dispatched, the applicable shipping partner will take over the delivery process.
2. Shipping Locations
FeelSkin currently offers shipping across India to serviceable PIN codes.
Orders are delivered through our logistics and courier partners based on availability and serviceability for the customer’s location.
Some remote, restricted or non-serviceable areas may have limited delivery availability.
3. Estimated Delivery Time
The estimated delivery timeline after dispatch is generally:
Metro Cities: 3–7 business days
Other Cities & Towns: 5–10 business days
Remote Areas: 7–14 business days
These timelines are estimates only and are not guaranteed delivery dates.
Actual delivery time may vary depending on the destination, courier operations, weather, public holidays, local transportation conditions and other circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before the order is placed.
FeelSkin may provide free shipping on selected orders, products, campaigns or promotional periods.
Where a free-shipping offer is available, the applicable terms will be displayed on the website or at checkout.
5. Dispatch Confirmation
Once your order has been successfully dispatched, you may receive a confirmation through email, SMS, WhatsApp or other available communication channels.
The dispatch notification may include your tracking number or a tracking link where available.
6. Order Tracking
After dispatch, customers can track their shipment using the tracking details provided by FeelSkin or the relevant courier partner.
Tracking information may take some time to become active after the shipment is handed over to the courier.
In some cases, tracking updates may be delayed due to courier-system updates.
7. Delivery Attempts
Our courier partners may make multiple attempts to deliver your order.
Delivery may not be completed in situations such as:
- Incorrect or incomplete address
- Recipient unavailable
- Customer refusing the shipment
- Incorrect phone number
- Premises being inaccessible
- PIN code becoming temporarily non-serviceable
If delivery cannot be completed, the shipment may be returned to FeelSkin.
Re-shipping a returned order may be subject to additional shipping charges and availability.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information at the time of placing an order.
This includes:
Customer Name
Mobile Number
House/Flat Number
Street/Area
City
State
PIN Code
FeelSkin will not be responsible for delivery delays, failed delivery or additional shipping costs resulting from incorrect, incomplete or outdated information provided by the customer.
Please contact us as soon as possible if you need to request an address correction before dispatch.
9. Delayed Delivery
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of circumstances outside our control.
These may include:
- Extreme weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Courier service disruptions
- Transportation delays
- Strikes or operational disruptions
- Local restrictions
- Unforeseen logistical issues
In such situations, delivery may take longer than the estimated timeframe.
10. Damaged Package
If your package appears visibly damaged, opened or tampered with when delivered, please inspect the shipment carefully.
Where possible, take photographs or a video of the package before opening it.
If the product inside is damaged, contact FeelSkin within 48 hours of delivery and provide:
Order Number
Photographs/Video
Images of the outer packaging
Images of the damaged product
We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.
11. Missing or Incorrect Product
If your order contains a missing or incorrect product, please contact us within 48 hours of delivery.
Our team may verify the order details, packing information and shipment records before approving a replacement or refund.
Please keep the delivered package and product safely until the issue has been resolved.
12. Order Cancellation Before Dispatch
Customers may request cancellation of an order before it is dispatched.
To request cancellation, contact us as soon as possible using the details provided below.
Once an order has been dispatched, cancellation may not be possible.
If the order has already been shipped, any applicable return, refusal or refund process will be handled according to our Return & Refund Policy.
13. Failed Delivery and RTO
If an order is returned to FeelSkin by the courier due to reasons such as:
- Customer unavailable
- Incorrect address
- Incorrect contact details
- Repeated failed delivery attempts
- Shipment refusal
the order may be treated as a Return to Origin (RTO) shipment.
For prepaid orders, any refund, if applicable, will be processed according to our Return & Refund Policy.
For COD orders, re-shipment may require additional shipping charges or confirmation from the customer.
14. Shipping to Remote Areas
Some remote or difficult-to-service locations may require additional delivery time.
In such cases, the estimated delivery period may exceed the standard delivery timeline.
The final delivery availability is subject to the courier partner’s serviceability for the provided PIN code.
15. Multiple Products in One Order
If an order contains multiple products, FeelSkin may ship the products together or in separate shipments depending on product availability, warehouse processing and logistics requirements.
Where an order is split into multiple shipments, tracking information may be provided separately.
16. Delivery Confirmation
Delivery is considered completed when the courier partner records the shipment as delivered at the address provided with the order.
If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the matter with the relevant courier partner.
17. Shipping Policy for Special Promotions
During special sales, festive campaigns, promotional events or periods of unusually high demand, order processing and delivery may take longer than the standard estimated timeframe.
Any special shipping terms applicable to a particular campaign will be communicated on the website or during checkout.
18. No Guaranteed Delivery Date
The delivery timelines provided by FeelSkin are estimated timelines and not guaranteed dates.
Delivery depends on the courier network, destination serviceability and other factors outside FeelSkin’s direct control.
19. Contact Us
For shipping, dispatch or delivery-related queries, please contact:
FeelSkin
Customer Care: +91 9690018600
Email: feelskin0786@gmail.com
Website: https://feelskin.in
When contacting us regarding an order, please provide your Order Number and registered mobile number so that we can assist you more efficiently.
20. Changes to This Shipping Policy
FeelSkin may update or modify this Shipping Policy from time to time to reflect changes in our logistics operations, courier arrangements, website practices or applicable requirements.
The updated version will be published on this page with a revised Last Updated date.
