Effective Date: 06-06-2026

At FeelSkin, customer satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. Please read our Return and Refund Policy carefully before making a purchase.

1. Return Eligibility

Due to the nature of skincare, beauty, wellness, and personal care products, returns are accepted only under the following circumstances:

  • The product received is damaged during transit.
  • The product received is defective.
  • The wrong product was delivered.
  • The product is missing from the order.

To be eligible for a return or replacement, you must notify us within 48 hours of delivery and provide clear photographs or videos of the product and packaging.

2. Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned once delivered:

  • Opened or used products.
  • Products with tampered or broken seals.
  • Products damaged due to misuse or improper handling.
  • Products purchased during special sales, clearance, or promotional offers unless received damaged or defective.

3. Return Process

To request a return or replacement, please contact us at:

Email: feelskin0786@gmail.com

Please include:

  • Order Number
  • Customer Name
  • Description of the issue
  • Photos or videos showing the damage or defect

Our support team will review your request and provide further instructions.

4. Replacement Policy

If your return request is approved, we may offer a replacement product subject to stock availability.

If a replacement is unavailable, a refund may be processed as per this policy.

5. Refund Policy

Refunds are issued only in the following cases:

  • Damaged product received.
  • Defective product received.
  • Wrong product delivered.
  • Order cancelled before shipment.
  • Product unavailable after payment.

Once approved, refunds will be processed to the original payment method within 5–10 business days.

The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

6. Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been shipped, cancellation requests may not be accepted.

7. Return Shipping Charges

If the return is due to an error on our part, such as a damaged, defective, or incorrect product, FeelSkin will bear the return shipping cost.

In all other cases, return shipping charges may be the responsibility of the customer, where applicable.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  • Check your bank account again.
  • Contact your credit card company or payment provider.
  • Contact your bank as processing times may vary.

If you still have not received your refund, please contact us.

9. Contact Us

For any return, replacement, or refund-related queries, please contact:

Website: FeelSkin
Email: feelskin0786@gmail.com

FeelSkin reserves the right to modify this Return and Refund Policy at any time without prior notice. Any updates will be posted on this page.