RETURN & REFUND POLICY
Last Updated: 05 October 2026
At FeelSkin, customer satisfaction is our priority. We make every effort to ensure that your order is packed carefully and reaches you in good condition.
Please read this Return, Replacement and Refund Policy carefully before placing an order on https://feelskin.in.
1. Return & Replacement Eligibility
Due to the nature of skincare, beauty, wellness, personal care and hygiene products, we generally do not accept returns for change of mind or personal preference.
A return or replacement request may be accepted in the following situations:
- The product received is damaged during transit.
- The product received is defective or materially damaged.
- You received a wrong product.
- A product or item is missing from your order.
You must contact us within 48 hours of delivery to report the issue.
For verification, we may require clear photographs or a video showing the product, outer packaging, shipping label and damage/issue.
2. Products That Cannot Be Returned
For hygiene, safety and product-integrity reasons, the following products are generally non-returnable:
- Products that have been opened or used.
- Products with broken, removed or tampered seals.
- Products damaged after delivery due to misuse, negligence or improper storage.
- Products altered or modified by the customer.
- Products returned without prior approval from FeelSkin.
- Products purchased during clearance or special promotional sales, unless they were received damaged, defective or incorrect.
For health, wellness or nutraceutical products, returns may also be restricted where the seal has been opened or the product has been used.
3. How to Request a Return or Replacement
To report a damaged, defective, incorrect or missing product, contact us within 48 hours of delivery.
Please email us at:
Email: feelskin0786@gmail.com
Your request should include:
Order Number:
Customer Name:
Registered Mobile Number:
Product Name:
Issue/Reason for Request:
Photographs/Video: Clear images or video of the product and packaging.
Please retain the original product and packaging until your request has been reviewed.
4. Verification of Return Requests
After receiving your request, our team may review the submitted photographs, videos, order details and other relevant information.
A return or replacement will be approved only after verification.
FeelSkin reserves the right to reject a request where the product does not meet the eligibility conditions of this policy or where sufficient evidence of damage, defect or incorrect delivery is not provided.
5. Return Pickup
Where a return is approved, FeelSkin may arrange a reverse pickup through an appropriate logistics partner, depending on service availability in the delivery location.
The product should be returned in its original packaging, together with any applicable accessories, labels or promotional items supplied with the order.
Please do not send the product back without receiving return instructions from FeelSkin.
6. Replacement Policy
Where the return request is approved, FeelSkin may provide a replacement product, subject to availability.
If the same product is unavailable, we may offer an alternative resolution, including a refund, as applicable.
Replacement timelines may vary depending on product availability, verification and logistics.
7. Refund Policy
A refund may be issued in circumstances such as:
- An eligible damaged product is received.
- An eligible defective product is received.
- The wrong product is delivered.
- An order is cancelled before dispatch and cancellation is successfully accepted.
- A product becomes unavailable after payment has been received.
Once a refund is approved, it will generally be processed to the original payment method within 5–10 business days.
The actual time taken for the refund to appear in your bank account or payment account may vary depending on your bank, card issuer, UPI provider or payment gateway.
8. Cash on Delivery Orders
For Cash on Delivery (COD) orders, where a refund is approved, FeelSkin may require the customer’s bank account or other suitable payment details to process the refund.
Refunds for COD orders will be processed only after the return/refund request has been verified and approved.
9. Order Cancellation
Customers may request cancellation of an order before dispatch by contacting customer support.
Once an order has been dispatched, cancellation may not be possible.
In case a shipped order is refused or returned without following the applicable cancellation/return process, additional restrictions may apply.
10. Return Shipping Charges
When an eligible return is caused by an error attributable to FeelSkin, such as:
- Wrong product delivered
- Damaged product received
- Eligible defective product
FeelSkin will generally bear the applicable return shipping cost.
For requests that do not qualify under this policy, any return shipping cost, where applicable, may be borne by the customer.
11. Damaged Package at Delivery
If your package appears visibly damaged, opened or tampered with at the time of delivery, please check the shipment carefully before accepting it where possible.
Take photographs or a video of the package and contact FeelSkin as soon as possible.
Please report any transit damage within 48 hours of delivery.
12. Missing Item or Incorrect Item
If an item is missing from your order or you receive an incorrect product, contact us within 48 hours of delivery.
We may verify the order, packing records and shipment information before approving a replacement or refund.
13. Refund Not Received
If your refund has been approved but has not appeared within the stated processing period, please:
Check your bank or payment account.
Check with your card issuer or payment provider.
Check whether the refund is pending.
If you still cannot locate the refund, contact FeelSkin at:
Email: feelskin0786@gmail.com
Please mention your order number and refund reference, if available.
14. Product Condition for Approved Returns
Where a return is authorised, the product should generally be:
- Unused.
- In its original condition.
- In the original packaging.
- Properly packed for return.
- Accompanied by applicable accessories or promotional items, where provided.
Opened or used products may not qualify for return unless the issue relates to an eligible defect or damage reported within the required period.
15. Returns Due to Change of Mind
We generally do not accept returns or refunds simply because a customer has changed their mind, ordered the wrong product, does not like the product, or no longer requires it.
Exceptions may apply where required by applicable law or where specifically stated on the product or order page.
16. Products Purchased During Offers
Products purchased under special offers, clearance sales or promotional campaigns may be subject to specific return or refund conditions.
Any such conditions displayed on the relevant product page or during checkout will apply to the order.
Eligible damaged, defective or incorrect products will be handled in accordance with this policy and applicable law.
17. Refunds for Unavailable Products
If FeelSkin accepts an order and subsequently determines that the ordered product is unavailable, we may cancel the affected order and issue an applicable refund.
The refund will generally be processed to the original payment method.
18. Policy for Hygiene and Personal-Care Products
Because many FeelSkin products are intended for personal care, skincare, wellness or hygiene use, we take product safety and product integrity seriously.
Once a sealed product has been opened or used, it may not be eligible for return unless the issue involves an eligible defect, damage or incorrect item.
19. Fraudulent or Abusive Claims
FeelSkin reserves the right to investigate suspected fraudulent, false or abusive return and refund claims.
Where there is reasonable evidence of misuse of the return/refund process, FeelSkin may decline the request and take other appropriate action, subject to applicable law.
20. Changes to This Policy
FeelSkin may update this Return & Refund Policy from time to time to reflect changes in our business, products, logistics arrangements, payment methods or applicable legal requirements.
The updated policy will be published on this page with a revised Last Updated date.
21. Contact Us
For all return, replacement, cancellation and refund-related queries, please contact:
FeelSkin
Email: feelskin0786@gmail.com
Customer Care: +91 9690018600
Website: https://feelskin.in
We recommend contacting us with your order number, registered mobile number and relevant photographs/videos so that our team can assist you efficiently.
