TERMS & CONDITIONS

Last Updated: 05 October 2026

Welcome to FeelSkin.

These Terms & Conditions govern your access to and use of https://feelskin.in and any purchase made through our website.

By accessing, browsing or using this website, creating an account, or placing an order, you agree to these Terms & Conditions, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

Please read these Terms carefully before using the website or placing an order.

1. About FeelSkin

Website: https://feelskin.in
Brand: FeelSkin
Email: info@feelskin.in
Customer Care: +91 9690018600

FeelSkin operates an online platform through which customers can browse and purchase products offered on the website.

The products displayed on the website may include skincare, personal-care, wellness, nutraceutical and other products, subject to applicable laws and product-specific requirements.

2. Acceptance of Terms

By using FeelSkin.in, you confirm that:

  • You have read and understood these Terms & Conditions.
  • You agree to be legally bound by them.
  • The information you provide to us is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not misuse the website, its content, services or systems.

If you do not agree with these Terms, please do not use the website.

3. Eligibility to Use the Website

You must be legally capable of entering into a contract under applicable law to place an order through the website.

If you are below the legal age applicable to a transaction, you should use the website only with the involvement and supervision of a parent or legal guardian where permitted by law.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, quantities and other information displayed on the website are accurate.

However:

  • Product images may vary slightly due to lighting, screen settings or packaging updates.
  • Packaging, colour, labels or external appearance may change from the manufacturer’s latest approved artwork.
  • Product availability may change without prior notice.
  • Information printed on the actual product packaging should be considered the final reference for product-specific usage, warnings, ingredients and other mandatory details.

FeelSkin does not intentionally misrepresent the characteristics or availability of products. The applicable e-commerce framework also requires product and advertising information to correspond with the actual characteristics and conditions of sale. Consumer Affairs

5. Product Use and Safety

Customers are responsible for reading product labels, directions, warnings and precautions before using a product.

You should use products only for their intended purpose and according to the manufacturer’s instructions.

FeelSkin does not recommend self-diagnosis or self-treatment based solely on information published on the website.

Where appropriate, consult a qualified healthcare professional before using a skincare, wellness, nutraceutical or medical product.

For products that are prescription medicines or otherwise subject to prescription or regulatory requirements, customers must comply with applicable laws and professional instructions.

Prescription products must not be used without appropriate medical advice or in a manner inconsistent with the prescription or product label.

6. Product Claims and Medical Information

Information on FeelSkin.in is provided for general product-information purposes.

Descriptions of product features or benefits should not be interpreted as medical diagnosis, medical advice, treatment advice or a guarantee of a particular result.

Results from skincare, wellness or other products may vary from person to person.

No product should be considered a guaranteed cure or permanent solution for a medical condition unless expressly permitted and supported by applicable regulatory requirements.

7. Product Pricing

All prices displayed on the website are subject to change without prior notice.

Prices may be updated due to:

  • Changes in product costs
  • Taxes
  • Promotional campaigns
  • Supplier or manufacturer changes
  • Operational or pricing adjustments

The applicable price shown at checkout at the time you place an order will generally apply to that order, subject to correction of genuine pricing or technical errors and applicable law.

Where applicable, taxes, shipping charges or other charges will be displayed at checkout.

8. Promotions, Discounts and Offers

FeelSkin may offer discounts, coupons, promotional codes, bundles or other promotional campaigns from time to time.

Each promotion may have specific conditions, including:

  • Validity period
  • Eligible products
  • Minimum order value
  • Customer eligibility
  • Usage limits
  • Combination restrictions

Promotional offers cannot be treated as permanent offers unless expressly stated.

FeelSkin reserves the right to withdraw, modify or discontinue a promotion subject to applicable law and the specific offer terms.

9. Product Availability

All products are subject to availability.

We may limit quantities, suspend availability or discontinue a product without prior notice.

If an order is placed for a product that subsequently becomes unavailable, FeelSkin may cancel the affected order and process an applicable refund in accordance with our Return & Refund Policy.

10. Placing an Order

When you place an order, you are making a request to purchase the selected products under the applicable website terms.

An order may be considered accepted only after FeelSkin confirms the order and/or dispatch, as applicable.

We reserve the right to cancel or decline an order where reasonably necessary, including due to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Incorrect customer information
  • Payment failure
  • Delivery restrictions
  • Regulatory or legal requirements
  • Other legitimate operational reasons

Where payment has already been collected for an order that is cancelled by FeelSkin, an applicable refund will be processed in accordance with our policies.

11. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or other available communication channels.

The confirmation may contain:

  • Order number
  • Product details
  • Quantity
  • Order value
  • Delivery information
  • Payment details
  • Other applicable information

Please review your order confirmation and contact us promptly if you identify an error.

12. Payment

We may provide payment options including online payment methods and Cash on Delivery, subject to availability.

Payments may be processed through third-party payment gateways or financial service providers.

By using a third-party payment method, you agree to comply with the applicable provider’s terms and conditions.

FeelSkin does not ask customers to share their OTP, UPI PIN, CVV, password or payment authentication credentials with our staff through calls, messages or email.

13. Cash on Delivery

Cash on Delivery may be available only for selected locations, products, order values or customers.

FeelSkin may restrict or disable COD in certain circumstances.

Customers placing COD orders must provide a valid and reachable mobile number and accurate delivery information.

Repeated refusal of COD orders or misuse of the COD facility may result in restrictions on future COD availability, subject to applicable law.

14. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery timelines are indicative and may vary depending on:

  • Location
  • PIN code serviceability
  • Courier operations
  • Weather
  • Public holidays
  • Transportation conditions
  • Other circumstances outside our reasonable control

For complete information, please refer to our Shipping Policy.

15. Returns, Replacements and Refunds

Returns, replacements and refunds are governed by our Return & Refund Policy.

Eligible issues may include damaged, defective, incorrect or missing products, subject to the conditions and reporting period specified in that policy.

Because many FeelSkin products are skincare, personal-care, wellness or hygiene-related products, opened or used products may not be eligible for return except where required by applicable law or where the issue qualifies under our return policy.

Please review the Return & Refund Policy before placing an order.

16. Account Registration

Certain website features may require you to create an account.

You are responsible for:

  • Providing accurate information
  • Keeping your login credentials confidential
  • Maintaining the security of your account
  • Informing us of unauthorised access where reasonably possible

You must not use another person’s account without authorisation.

FeelSkin may suspend or terminate an account where there is reasonable evidence of fraud, misuse, unlawful activity or violation of these Terms.

17. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to the website, server or systems.
  • Introduce viruses, malware or harmful code.
  • Scrape, copy or reproduce website content without permission.
  • Manipulate website functionality.
  • Use bots or automated systems in a way that interferes with the website.
  • Submit false, fraudulent or misleading information.
  • Misuse promotional codes or discounts.
  • Attempt fraudulent returns, refunds or chargebacks.
  • Interfere with another customer’s use of the website.

FeelSkin may take appropriate action where such activity is detected, subject to applicable law.

18. Intellectual Property

Unless otherwise stated, all content available on FeelSkin.in, including:

  • Brand names
  • Logos
  • Product images
  • Product descriptions
  • Graphics
  • Website design
  • Text
  • Videos
  • Icons
  • Marketing materials
  • Page layouts

is owned by or licensed to FeelSkin or the relevant rights holder and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publish, sell, copy or commercially exploit website content without prior written permission.

19. User Reviews and Content

Where the website allows customers to submit reviews, comments, photographs or other content, you agree that:

  • Your content must be truthful and based on genuine experience.
  • You must not submit unlawful, abusive, defamatory, threatening or misleading content.
  • You must not impersonate another person.
  • You must not upload content containing malicious code.
  • You must not submit fake reviews or fabricated experiences.

By submitting content, you grant FeelSkin a non-exclusive right to use, reproduce, display or publish that content for legitimate website, customer-service or marketing purposes, subject to applicable law and our Privacy Policy.

FeelSkin may remove content that violates these Terms or applicable law.

20. Third-Party Services and Links

The website may use or link to third-party services, including payment gateways, courier providers, analytics services, communication tools, social-media platforms and other technology providers.

FeelSkin is not responsible for the independent terms, content, security or privacy practices of third-party websites or services.

You should review the relevant third party’s terms and privacy policy before using its services.

21. Website Availability

We aim to keep FeelSkin.in available and functioning properly, but we do not guarantee uninterrupted, error-free or continuous access.

The website may occasionally be unavailable due to:

  • Maintenance
  • Software updates
  • Server issues
  • Internet or network problems
  • Security incidents
  • Third-party service failures
  • Circumstances beyond our reasonable control

We may modify, suspend or discontinue any website feature or service where reasonably necessary.

22. Errors and Corrections

Despite reasonable efforts, the website may occasionally contain typographical, pricing, product-information or technical errors.

FeelSkin reserves the right to correct such errors and update information where appropriate.

Where an obvious technical or pricing error affects an order, we may contact the customer and provide an appropriate resolution consistent with applicable law.

23. Limitation of Liability

To the extent permitted by applicable law, FeelSkin will not be responsible for indirect, incidental, special or consequential losses arising from:

  • Temporary website unavailability
  • Third-party service interruptions
  • Courier delays outside our reasonable control
  • Unauthorised access caused by circumstances beyond our reasonable control
  • Customer misuse of products
  • Failure to follow product instructions
  • Incorrect information supplied by the customer

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

24. Personal Data and Privacy

Your use of FeelSkin.in is also subject to our Privacy Policy.

We may collect and process personal information for legitimate purposes such as:

  • Order processing
  • Payment processing
  • Delivery
  • Customer support
  • Security
  • Website operations
  • Marketing where permitted
  • Legal and regulatory compliance

Our Privacy Policy explains these practices in greater detail.

The Digital Personal Data Protection Act, 2023 establishes a legal framework relating to the processing of digital personal data, subject to its applicable commencement and provisions. MeitY

25. Fraud Prevention

FeelSkin may conduct reasonable checks to prevent fraud, abuse, payment misuse, fake orders and other suspicious activities.

Where an order is reasonably suspected to involve fraud or misuse, FeelSkin may:

  • Request additional verification
  • Hold an order for review
  • Cancel the order
  • Restrict certain payment or delivery options

Any such action will be taken subject to applicable law.

26. Regulatory Compliance

FeelSkin intends to operate its website and e-commerce activities in accordance with applicable laws and regulations.

These may include applicable provisions of the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 as amended from time to time, applicable data-protection requirements, taxation and other laws applicable to the products and services offered through the website. The Department of Consumer Affairs currently lists the E-Commerce Rules and a 2026 amendment among the relevant consumer-protection instruments. Consumer Affairs

Nothing in these Terms is intended to reduce or remove rights that cannot legally be excluded.

27. Prescription and Regulated Products

Certain products sold or displayed on the website may be subject to prescription, regulatory, age or other legal requirements.

Where a product is a prescription medicine or otherwise regulated:

  • It must be used only as permitted by applicable law.
  • Prescription requirements must be followed.
  • The product must be used according to the applicable label and professional instructions.
  • FeelSkin may request information or documentation where legally required.
  • FeelSkin may refuse or cancel an order where the applicable legal or regulatory requirements are not met.

Customers should not purchase or use regulated products in violation of applicable law.

28. Customer Responsibility

Customers are responsible for:

  • Providing accurate billing and shipping information.
  • Reviewing product information before ordering.
  • Following product instructions.
  • Following applicable medical or professional advice where relevant.
  • Maintaining account security.
  • Using payment methods lawfully.
  • Reviewing applicable policies before placing an order.

29. Grievance and Customer Support

For questions, complaints or concerns relating to an order, product or website, please contact:

FeelSkin Customer Support

Email: info@feelskin.in
Customer Care: +91 9690018600
Website: https://feelskin.in

Please include your order number, registered mobile number and relevant details so that we can investigate your concern efficiently.

For formal e-commerce compliance, your final website version should also include the legally required seller/entity identity and grievance-officer particulars applicable to your business, including any required registered address and other mandatory details. The Consumer Protection (E-Commerce) Rules include consumer grievance-related requirements. Consumer Affairs

30. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Subject to applicable consumer-protection and other mandatory legal provisions, disputes relating to the website or orders shall be handled by courts or legally competent forums having jurisdiction over the matter.

Nothing in these Terms prevents a consumer from exercising statutory rights or remedies available under applicable law.

31. Changes to These Terms

FeelSkin may update these Terms & Conditions from time to time to reflect changes in:

  • Business operations
  • Products or services
  • Website functionality
  • Payment or shipping arrangements
  • Legal or regulatory requirements

The revised version will be published on this page with an updated Last Updated date.

Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.